Lead time
Custom cakes: at least [PLACEHOLDER] days' notice. Wedding and tiered cakes: at least [PLACEHOLDER] weeks. Short-notice orders are sometimes possible, with a rush charge.
Deposit & payment
A non-refundable deposit of [PLACEHOLDER]% confirms your date. The balance is due [PLACEHOLDER: when] before delivery or collection. Payment by [PLACEHOLDER: M-Pesa till / bank].
Changes
Design, flavour or size changes are welcome up to [PLACEHOLDER] days before your date, and may change the price.
Cancellations
Cancellations more than [PLACEHOLDER] days before the date: [PLACEHOLDER: refund or credit terms]. Later cancellations: [PLACEHOLDER].
Delivery & collection
Delivery fees depend on the town. Someone must be available to receive the cake. Once delivered or collected, the cake is in your care. Keep it cool, flat and out of direct sun.
Allergens
Our kitchen uses wheat, dairy, eggs and nuts. We cannot guarantee allergen-free cakes; please tell us about any allergy when ordering. [PLACEHOLDER: confirm allergen policy]
Design likeness
Every cake is handmade, so it will be inspired by, not identical to, reference pictures.